Home Health Excellence: Communication and Patient Engagement

Presented by Kim Tate and Natalie Venable

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Video Runtime: 14 Minutes; Learning Assessment Time: 49 Minutes

Effective communication and patient engagement are critical components of quality care in the home health setting. This course provides home healthcare professionals with essential skills and knowledge to improve interactions with patients and their families. The course covers four key areas: effective communication techniques, cultural competency, patient education strategies, and addressing psychosocial needs. Additionally, it offers practical approaches to patient education, ensuring that health information is accessible and understandable. By the end of this course, participants will be better prepared to foster positive patient relationships, enhance care quality, and improve patient outcomes and satisfaction in the home healthcare environment.

Learning Objectives

Recognize effective communication techniques to engage with patients and their families
Recognize cultural competency and sensitivity in interactions with diverse patient populations
Define effective patient education strategies and list appropriate resources to enhance patient understanding and engagement
Highlight the psychosocial needs and concerns of patients and their families to improve overall care and experience

Meet your instructors

Kim Tate

Kim Tate is a registered nurse with over three decades of healthcare experience. She is a passionate clinical leader who strives to deliver quality care and positive patient outcomes. She has a bachelor of science in nursing with a proven track record of facilitating and leading the effectiveness of clinical programs,…

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Natalie Venable

Natalie Venable earned her bachelor of science in occupational science from Eastern Kentucky University in 2012, followed by a master of science in occupational therapy in 2014. Her extensive career as an occupational therapist spans various settings, including outpatient care for both adult and pediatric populations, skilled…

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Chapters & learning objectives

1. Effective Communication Techniques With Patients and Caregivers

This chapter will cover the fundamental skills and strategies for effective communication with patients and their families. It will emphasize the importance of clear, compassionate, and patient-centered communication in home healthcare settings.

2. Cultural Awareness and Sensitivity in Communication

This chapter will explore the significance of cultural competence and sensitivity in home healthcare. It will provide strategies for effectively communicating with patients from diverse cultural backgrounds.

3. Patient and Caregiver Education Strategies

This chapter focuses on effective patient education strategies and the resources available to support patient engagement and self-management in home healthcare.

4. Addressing Psychosocial Needs and Concerns

This chapter will address the psychosocial aspects of patient care, emphasizing the importance of recognizing and addressing the emotional, social, and mental health needs of patients and their families.