Customer Service for Patient Engagement
Presented by Tonya Miller
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This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality patient engagement.
Meet your instructor
Tonya Miller
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…
Chapters & learning objectives
1. Customer Service for Patient Engagement
There are many different types of customers we encounter as healthcare professionals: patients, physician’s office members, vendors, and the community. We need to consider who our customers are before we dive into the components of customer service and understand the relationship between the customer's wants versus the customer’s needs.
